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Here is the process for returning an item:
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number by email at firstname.lastname@example.org. NO returns, of any type, will be accepted without an RMA number. Please email the following information: customer name, order number, item to be returned, quantity being returned and the nature of the problem.
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received.
On all product returns, you are responsible for arranging shipment of the product back to the appropriate FirstOptionMedical.com warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.
If you are returning an item that is defective or shipped in error by FirstOptionMedical.com, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense.
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
*Please note that due to to hygiene and safety issues certain items are non-returnable. These include pillows, braces, bath safety products and any item that comes in direct contact with the skin.