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Frequently Asked Questions
I am having trouble adding items to my shopping cart. What should I do?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as product recommendations and storage of items in your Shopping Cart. Browser cookies must be enabled to add items to your Shopping Cart. The Help portion of the toolbar on most browsers will tell you how to enable cookies. If you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any FirstOptionMedical.com products and services that require you to sign in.
What are my payment options?
We accept Visa, MasterCard, American Express, Discover and Google Checkout. We are unable to bill Medicare or any 3rd party insurance.
Why was I charged sales tax?
We are required to collect sales tax on orders shipping to Wyoming.
Why is my credit card being declined?
If our shopping cart is not accepting your credit card, please make sure that the billing address you are entering is the same as the billing address for your credit card. We do not accept credit cards with billing addresses outside of the United States.
How do I change or cancel my order?
You cannot cancel or change your order. As soon as you place your order, a packing list is immediately printed at one of our warehouses for immediate shipment. Please see our Return Policy to coordinate a return if necessary.
Can you delivery to APO/FPO addresses?
Since we use UPS and FedEx to ship nearly all of our orders, we do not ship to APO/FPO addresses.
Can you ship internationally?
FirstOptionMedical.com does not ship internationally.
What are my shipping options?
We ship most orders via UPS ground. Please see our Shipping Policy for additional information.
How do you charge shipping?
We charge $6.95 on all orders less than $100 and FREE shipping on all orders greater than $100. To determine your shipping costs for an item(s), simply add the item to the Shopping Cart and click 'Get Estimates'. The shipping charges will be displayed in the Shopping Cart before any credit card information is required.
I received my order, but the items are damaged?
If you receive a damaged item in your order please DO NOT return the item(s). Please Contact Us and a representative will assist you in replacing your damaged items. In the event that FirstOptionMedical.com requires the damaged merchandise returned, we will assume the responsibility for the return shipping charges.
How do I return it?
Please see our Return Policy for further instructions.
How do I know your site is secure?
At FirstOptionMedical.com, the security of your personal and financial information is extremely important to us. Please see our Security Policy to see how we ensure confidentiality and security in your online shopping experience.